Terms of Service

What TwoAligned is

TwoAligned is a research-grounded relationship-assessment service. Each participant answers privately, and our system produces a written report mapping where you agree, where you differ, and how to talk it through. TwoAligned is not counseling, therapy, medical, or legal advice, and it is not a substitute for a qualified professional. When something needs a professional, the report says so plainly.

Please read our Important information page — it explains in plain words that TwoAligned is a conversation tool, not therapy; that it does not diagnose or treat anything; that it works best alongside a registered psychologist or accredited counsellor; and where to get help in a crisis. It forms part of these terms.

Eligibility

The couple and general assessments are for adults 18 and over. The parent–teen family door admits participants aged 13–17 only within a family group a consenting parent or guardian has set up; teen accounts are confined to that consented group, and a teen's participation should happen with that parent or guardian's ongoing supervision and involvement.

Payment

The assessment is free for every participant. When a couple report is ready, one payment of the listed launch price ($19.99 USD) unlocks it for both partners. Payment is processed securely by Stripe; we never see or store your full card details. There is no subscription and nothing renews automatically. A future re-alignment report is a separate, optional purchase.

Refunds and your consumer rights

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your purchase and receive a refund for the unused portion, or to compensation for its reduced value; you are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have it fixed within a reasonable time or, if it is not, to a refund.

In practice: if a technical fault prevents your report from being delivered, contact us and we will make it right or refund the payment. Because the report is generated specifically for you at the moment of purchase, we handle other refund requests case by case — reach us at the address below. Nothing in this section limits your rights above.

Acceptable use

Answer honestly and only about relationships you are genuinely part of. Do not attempt to access another participant's private answers, reverse-engineer the assessment, or copy its content. The questionnaire, reports, and underlying materials are our intellectual property.

No warranty; limitation of liability

To the fullest extent permitted by law, and subject to the consumer guarantees above, the service is provided "as is" and TwoAligned is not liable for decisions you make based on a report. Your relationship choices are your own. Nothing in these terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot be excluded by agreement.

Governing law

TwoAligned is operated from Australia and these terms are governed by the laws in force in Australia. Nothing in this clause prevents you from relying on the consumer protection laws of the place where you live.

Contact

Questions about these terms: contact@twoaligned.com.